Insurers are Missing Key Points Within Their Policyholders’ Lives That Can Impact Risk and Retention

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Within the insurance industry, we do a phenomenal job of gaining knowledge about our insureds at the point of quote and underwriting, but what happens after that?  Our customers’ lives are changing faster than ever and it can be hard to keep up. ...

Are You on the Winning Side: One Insurer’s Acquisition Gain is Another Insurer’s Retention Loss

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$6 billion in advertising is spent every year by insurers with the intent of adding new customers to their books. But customer acquisition for one insurer almost always results in lowered retention for another insurer.  Increasing competition makes ...
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