The pandemic has forced the healthcare industry to accelerate adoption of digital health solutions to better manage patient health and in turn provide patients with better access to data and information. With the surge of online digital interaction and vaccination scheduling, the patient portal has emerged as an essential tool for healthcare coordination and information sharing between providers and patients.
It’s critical, however, to ensure that access to the patient portal is simple for easy patient adoption, as well as secure to mitigate the risk of identity fraud. Our recently published white paper, Knowledge-Based Authentication Simplifies Patient Portal Enrollment in MyChart for COVID, highlights how knowledge-based authentication integrated in the Epic MyChart patient portal has proven effective in improving security, increasing enrollment numbers, and expediting COVID-19 vaccination appointments.
Enhance Patient Engagement and Identity Verification
We’re seeing more hospital systems increasing portal adoption in order to provide better care through activities like telehealth visits, reviewing lab results, scheduling appointments and vaccinations, and accessing other relevant healthcare content.
Especially with the focus on vaccinations, patients are seeking reliable information and secure appointment scheduling with their providers. Healthcare organizations are requiring patients to schedule their COVID-19 vaccinations on their patient portal, which is driving a surge in MyChart and other patient portal registrations.
Implementing a knowledge-based authentication system that’s easy to use and validates a patient’s identity is critical to deter healthcare fraud and build trust. A customizable solution can give healthcare organizations greater control over the KBA process: such as the choice of categories to be included in each quiz, how often these categories appear, the frequency of specific questions, and the weight assigned to each correct response.
Operationalize Vaccination Efforts
As these vaccines are rolled out and as hospital systems are partnering with different entities to provide vaccinations to patients, they’re faced with another challenge — they need to operationalize the vaccination efforts.
Inefficiencies and vulnerabilities in the patient portal signup process have simply not been scalable or secure enough to meet today’s needs. In addition, the rising cost of healthcare data breaches validates the need for healthcare organizations to invest in systems that prevent healthcare identity fraud.
By working with a trusted identity verification and authentication technology partner, providers can simplify and secure access while maintaining visibility and control of protected health information.
Working Together to Improve Healthcare
A convenient and frictionless approach to patient registration and identity verification for a provider’s patient portal goes a long way toward meeting the expectations of consumers, given the rise in healthcare consumerism. Our collaboration with Epic makes it easier than ever to help providers balance patient convenience with identity security.
In many cases, and now more than ever due to vaccination scheduling, patient portal enrollment may be the first interaction a patient has with a health system. As such, it’s imperative that hospitals do everything possible to ensure that the first time a patient walks through their “digital front door” is a positive experience.
LexisNexis® Risk Solutions Health Care announced an expanded collaboration with Epic, the country’s leading EHR, to offer identity verification and authentication solutions to healthcare providers using the Epic MyChart patient portal. Working with Epic set a precedent in our working relationship with them. Together we are making a difference in improving healthcare.