member satisfaction
Communication is Key to Member Satisfaction
Written by: Erin Benson, Senior Director, Market Planning

It’s not entirely unexpected that communication may take a backseat to more pressing issues – such as serving the victims of the virus. COVID-19 has made things more difficult for all of us to work under a “normal course of business,” so it makes sense that health plans would be even more impacted. However, the issue may not be due to a lack of desire to communicate – but more, a lack of ability to communicate effectively.

covid-19 health outcomes
Critical Insights to Improve Health Outcomes in...
Written by: Jeffrey Diamond, VP of Sales, Market Planning & Operations

As the country continues to realize the impacts of COVID-19, the healthcare industry’s unwavering commitment to improve health outcomes for patients is one of a few remaining constants. As the demand for equipment, personnel and space to sustain the increased volume of patients who require COVID care and treatment surges, so does the need for data driven insights to help make decisions and formulate response and care strategies.

telehealth and provider data
Is My Doctor Online? Enabling Telehealth Through...
Written by: Rich Morino, Director, Health Care Solutions

As the United States faces the growing COVID-19 health crisis, the delivery of healthcare is changing rapidly – particularly regarding the use of telehealth. In March, telehealth visits were up 50% and are expected to hit 1 billion this year. …

Patient Matching
Non-Traditional Data is the Key to Better Patient...
Written by: Justin Hyde, Senior Director, Market Planning

Comprehensive patient information is one of the top factors that impacts treatment for patients in government healthcare systems and programs. Incomplete and inaccurate profiles can lead to slow service, impede quality of care and waste resources.

healthcare technology
Sometimes, You’re Only As Good as Your Data
Written by: Kevin Dougherty, Senior Director of Healthcare Alliances

Healthcare companies are making big investments into these new platforms, but have these organizations made the same investment into fueling that platform with the best data?

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