member satisfaction
Communication is Key to Member Satisfaction
Written by: Rich Morino, Director, Health Care Solutions

It’s not entirely unexpected that communication may take a backseat to more pressing issues – such as serving the victims of the virus. COVID-19 has made things more difficult for all of us to work under a “normal course of business,” so it makes sense that health plans would be even more impacted. However, the issue may not be due to a lack of desire to communicate – but more, a lack of ability to communicate effectively.

care delivery
Through the COVID-19 Pandemic, a Stronger...
Written by: Emily Mortimer, Director, Market Planning

Virtual care delivery offers much more than social distancing and convenience; it allows organizations to “meet the patient where they are” and overcome barriers to care such as lack of transportation and rural isolation.

connected care
How COVID-19 Clarifies the Promise of Connected...
Written by: Rich Morino, Director, Health Care Solutions

From a technology perspective, the evolution of COVID-19 has turned out to be a sort of proving ground for the concepts discussed in those January focus groups. Rather than being pushed to the back burner, efforts to achieve connected care through data optimization are ever more critical.

telehealth technology
Pandemic Response: Trending Insights Amid...
Written by: Rebecca Hauck, Market Planning Manager & Healthcare Strategist, Claims Analytics Solutions

As COVID-19 and social distancing concerns continue to impact healthcare delivery across the country, telehealth technology has emerged as the number one way to deliver care. Through remote patient evaluation, diagnosis, and treatment via telecommunication systems, providers deliver vital clinical services to patients – reducing care gaps and preventing exposure to the virus.

secure healthcare
Cybersecurity Now: Protection during the Pandemic
Written by: Rich Morino, Director, Health Care Solutions

The levels of technological sophistication run the gamut in the healthcare industry, and in a pre-COVID-19 world, providers set their own pace. Today, we’re seeing a massive acceleration in technology adoption that’s brought about a significant change in the way healthcare is delivered. As caregivers on the front lines race to provide clinical care, health IT professionals rush behind the scenes to provide the digital tools necessary for secure healthcare provision in a changed environment.

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