patient access
How Transportable Credentials Contribute to a...
Written by: Jay Sultan, VP, Healthcare Strategy

It’s been a year since COVID-19 upended our world and the healthcare industry. As we return to work and life, having transportable credentials will be important.

member satisfaction
Communication is Key to Member Satisfaction
Written by: Rich Morino, Senior Director, Health Care Solutions

It’s not entirely unexpected that communication may take a backseat to more pressing issues – such as serving the victims of the virus. COVID-19 has made things more difficult for all of us to work under a “normal course of business,” so it makes sense that health plans would be even more impacted. However, the issue may not be due to a lack of desire to communicate – but more, a lack of ability to communicate effectively.

Patient Matching
Non-Traditional Data is the Key to Better Patient...
Written by: Justin Hyde, Senior Director, Market Planning

Comprehensive patient information is one of the top factors that impacts treatment for patients in government healthcare systems and programs. Incomplete and inaccurate profiles can lead to slow service, impede quality of care and waste resources.

National Patient Identifier
The Case for a National Patient Identifier: 20...
Written by: Josh Schoeller, CEO, Healthcare Markets

The intention of a national patient identifier started out as a benevolent one: under the guise of HIPAA legislation in 1996, give each patient a unique, permanently assigned number to be used across the entire national healthcare system. Obviously, it’s …

Patient Engagement Outreach Vs Outcomes
Written by: Rich Morino, Senior Director, Health Care Solutions

As the Office of National Coordinator, Health and Human Services and other government entities try to solve the interoperability and data sharing challenge, even among themselves, providers are still floundering. They are wondering which way to turn and which technologies …

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