In the prior police report blog we reviewed the history of obtaining police reports for insurance purposes. In this installment we will focus on the future of police reports and how their data can be leveraged to improve the results of insurance carriers.
The next stage in the process of requesting and delivering police reports is the ability to provide crash reports instantaneously to customers. Imagine the possibilities of real time police reports and what that could do for improving the claims process. Not 10 days, not eight days, not even five days, but real time response could be obtained by both the customer and insurance company. When you place the order, the report is instantly in front of you on your screen. You’re able to save it to your claims system, print it out and use it to assist in the claims investigation.
Today, software is maintained in certain law enforcement vehicles. Officers respond to the scene of an accident and fill out the police report on their laptop. The report can be easily uploaded and approved so that it can be available immediately to consumers and insurers. There are numerous potential benefits for both law enforcement agencies and insurance companies with this approach.
For Law Enforcement Agencies
- Faster report completion time at the accident scene
- More legible than a handwritten report
- Requires less effort to complete updates
- Improves officer safety as information can more easily be keyed from inside a vehicle
- Allows an officer to focus on the accident scene
For Insurance Carriers
- Less errors and faster agency approval times as validation rules can be applied at the individual report level
- Time saved through the ability to transfer data into the insurance companies system without manual keying
This real-time interaction allows carriers to resolve claims quicker and utilize data elements to identify trending behavior in claims. The ability to make quicker liability decisions improves customer service, time in process, and reduces overall costs associated with waiting on pertinent information. The data elements provide deep insights into claim behavior that has not been readily accessible with handwritten reporting.
This approach is the first step toward carriers being able to maximize the value of the data is contained in police reports. The normalized data received will be available to provide impactful insights in claims. As more law enforcement agencies adopt this process it will better meet customer expectations and provide for significant cost benefits associated with claims handling time in process.
To learn more about how police records innovations can impact your bottom line, check out the webinar video below: