There’s no doubt 2017 was a banner year for claims processing innovation, and all signs point to the momentum continuing throughout 2018. New technologies and capabilities that have been steadily gaining traction over the past few years established a solid foothold in 2017, creating a bright vision for the future.
Two of these trends are particular standouts, and are likely to make an even greater impact in 2018:
- Leveraging big data into claims processing
- Implementing virtual appraisal techniques
Big data integration enables tremendous workflow efficiencies while making claims processing painless for the customer. No longer are customers required to go in search of information when they file a claim. Big data solutions put it right at their adjuster’s fingertips.
Virtual appraisal techniques not only shave days off of processing time, they also make filing a claim much easier. For a customer, submitting a claim can now be as simple as activating an app on a smartphone and snapping a photo.
In a new podcast titled “Are You Ready for the Coming Data Trends” I go into detail about how these trends are revolutionizing claims processing by driving greater efficiency, accuracy and customer benefit. I also share real life examples of how new capabilities are eliminating insurer pain points while making it easier than ever for a customer to file a claim, which is really what it’s all about—reducing friction for your customers. That’s what builds the customer loyalty that will help you grow your business.
Think for a moment about the difference these types of capabilities could make in your claims processing workflow. And if you’re not sure how or where to get started, in this podcast I also share some tips about how to incorporate these new solutions into your workflow in a way that works best for you and meets the unique needs of your business.
I invite you to listen to the podcast below to better understand today’s claims data trends and tomorrow’s possibilities, for the industry and for your business.