LexisNexis Risk Solutions

January 10, 2020

All insurance carriers want to automate their claims processes more. But fear may be holding them back.

In early 2019, Bill Brower, Vice President, Product Management, Claims for LexisNexis Risk Solutions, joined other industry experts for a wide-ranging discussion on the claims industry for the A.M. Best webinar, The Future of Claims Management. In the one-hour webinar, a panel of insurance industry experts explored how technology, artificial intelligence and other factors are impacting the way insurers think about and manage the claims process today and for years to come.

In the video below, Brower is asked “what’s stopping insurers from automating more”? As he shares with the panel, our 2019 Future of Claims study found that trusting the technology and concerns with fraud may be what carriers fear most.

2019 Future of Claims Study Now Available!

In one of the most in-depth reviews of the industry to date, LexisNexis Risk Solutions interviewed over 20 insurance claims executives from top 50 carriers and surveyed more than 1,750 consumers to determine whether carrier motivations are aligned with customer needs in regards to automation and the claims process. Download the 2019 Future of Claims Study white paper to learn more.