Written by: LexisNexis Risk Solutions

Is your customer experience optimized for the new ways people are using their homes? If you are only concentrating on speeding up the buying process, you may be missing details that would lend to a positive experience for your customers. It all starts with the right data.

In the video below, Erin Oswalt, director of Home Solutions for LexisNexis Risk Solutions, highlights how paying attention to the “Three Cs of Customer Experience,” Context, Consultation, and Continuous Engagement, will help home insurers deliver a truly great customer experience.

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