Industries across the board have been discussing digital transformation for years and how customer expectations are shifting the way they conduct business. Now more than ever, we rely heavily on automation, digitalization and technology for our daily interactions. Customer demands in commercial lines transactions are being driven by much of the same expectations. As these expectations continue to evolve, both insurtechs and incumbents are going to market with direct and digital-first solutions.
Commercial lines, however, have historically lagged behind other personal lines in implementing automation into their workflows. It has become increasingly important for commercial carriers to change this course to operate with acceptable levels of sophistication that meet evolving customer expectations.
What’s more, we are now experiencing unprecedented challenges to conduct business on a daily basis. As small business owners struggle to keep their companies afloat, they may not have the time – or level of comfort – needed to meet with their local agents in person to discuss changing insurance needs. Conducting faceless transactions and using direct channels to quote, bind and renew policies are vital to maintain a positive relationship with customers. Thus, many insurers are seeking out alternative distribution channels to diversify and grow their books.
On April 16th at 2 p.m. Eastern, representatives from LexisNexis® Risk Solutions and Berkshire Hathaway Specialty Insurance will co-present a timely webinar hosted by Digital Insurance. This webinar, Taking the Next Step in Commercial Lines Automation, will focus on how commercial insurers can keep up with evolving customer demands without sacrificing profitability.
We invite you to join this webinar as we address the following topics:
- The commercial insurance industry’s current pain points in meeting evolving customer demands
- Observations about how commercial insurers are addressing these pain points
- Strategies that can help commercial insurers more effectively do business in this digital, data-driven era
CLICK HERE to register to attend this complimentary webinar so you can hear the answers to these questions and start getting a clearer picture of risk.