In recent years, the life insurance industry has focused on digitization and improving the customer experience, especially making the policy-buying experience less invasive for consumers. LexisNexis Risk Solutions has long been at the forefront of innovation within the market, helping insurers leverage advanced data analytics from point of contact, through underwriting, to renewal. Many in the industry agree that the effects of the COVID-19 pandemic will have far-reaching impacts on the life insurance industry. Short- and long-term trends predicted just a couple of years ago have been upended. What might this hold for the industry’s future? And how can LexisNexis Risk Solutions help life insurers innovate and adapt to COVID-19 and a shifting landscape?
I recently spoke with Katie Fehlinger of the National Association of Independent Life Brokerage Agencies during NAILBA 39 Engage to discuss how LexisNexis Risk Solutions is helping insurers navigate through the rapidly changing life insurance market.