automated claims processing
Affirming the Value of Accelerated Automated Claims Processing

Covid-19 impacted every area of our lives, and auto insurance claims processing was no exception. We never imagined what was in store with an...

COVID-19 Claims Industry Recap: Bodily Injury Severity Trending Upward as Physical Damage Severity...

As we progress through 2021, there continue to be two stories unfolding at the same time. Injury claims continue to increase in severity, while...

Examining the Big Picture Severity Trends of 2020 as Virtual Claims Handling Increases

This month we share insights from January through December 2020 to provide a clearer picture of claims trends. With an entire year’s worth...

COVID-19 Claims Industry Recap: Bodily Injury Severity Continues to Climb During the Pandemic

As time has passed, we are amassing a better understanding of the impacts of COVID-19. Since the COVID crisis began last March, bodily injury...

Building a Virtual Claims Workflow

Virtual claims processing sounds excellent in theory, but what does it take to put it into practice so you get the most significant benefits and...

COVID-19 Claims Industry Recap: Will 2020 Claim Settlement Trends become the New Norm?

2020 was a year like no other. While we are continuing to compile the complete year-end results, we see some new trends that may continue beyond...

Friday Five Future of Claims
Toward a Touchless Claims Future

Imagine claims processing that involves no human-to-human interaction. Seem out of reach? It’s not. As the insurance industry and consumers...

COVID-19 Claims Industry Recap: Is the Insurance Industry Gaining Confidence in Virtual Damage...

As we continue to provide insights on pandemic-related claims activities, it is incredible to see how economic and workplace changes influence...

COVID-19 Claims Industry Recap: Severity for Bodily Injury Increases, Continues to Outpace Growth...

Claims activity in 2020 continues to vary significantly from all prior years as a result of COVID-19. The steepest decline in claims reported was...

Boost Home Risk Assessment: Use Auto Data

Property rating and segmentation have long been based on the geographical and environmental factors surrounding a property, the characteristics...