Are Claims Loss Results Returning to Pre-COVID Levels?

Claims severities continue to rise as we see even more spikes in bodily injury severity while collision and property damage severities appear to...

Rush Hour is Back and May Be More Dangerous Than It Was Pre-COVID-19?

It’s 2021 and we’re well into the ‘new normal’ everyone talked about as we grapple with the impacts of the COVID-19 pandemic....

bodily injury severity varies among cities
COVID-19 Impact: Changes in Bodily Injury Severity among Cities Varies Significantly

While our society is beginning to return to normal 16 months after COVID-19-related shutdowns began, we continue to see the impacts of the...

total loss uninsured motorist claims
Monthly Claims Insights: Total Losses Climb as Uninsured Motorist Claims Stabilize Post-COVID-19

This month’s blog provides our latest view of Total Loss increases, Uninsured Motorist claims activity, and other changes related to U.S. auto...

automated claims processing
Affirming the Value of Accelerated Automated Claims Processing

Covid-19 impacted every area of our lives, and auto insurance claims processing was no exception. We never imagined what was in store with an...

COVID-19 Claims Industry Recap: Bodily Injury Severity Trending Upward as Physical Damage Severity...

As we progress through 2021, there continue to be two stories unfolding at the same time. Injury claims continue to increase in severity, while...

Examining the Big Picture Severity Trends of 2020 as Virtual Claims Handling Increases

This month we share insights from January through December 2020 to provide a clearer picture of claims trends. With an entire year’s worth...

COVID-19 Claims Industry Recap: Bodily Injury Severity Continues to Climb During the Pandemic

As time has passed, we are amassing a better understanding of the impacts of COVID-19. Since the COVID crisis began last March, bodily injury...

Building a Virtual Claims Workflow

Virtual claims processing sounds excellent in theory, but what does it take to put it into practice so you get the most significant benefits and...

COVID-19 Claims Industry Recap: Will 2020 Claim Settlement Trends become the New Norm?

2020 was a year like no other. While we are continuing to compile the complete year-end results, we see some new trends that may continue beyond...