perfect storm auto insurance
A Perfect Storm is Brewing in the Auto Insurance Industry

There’s a perfect storm brewing in the auto insurance industry, with the potential to create havoc in the industry as a whole and the claims...

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Redesigning the Auto Direct Repair Model

In our 2021 Future of Claims report, we made bold predictions about the trends we expect to see in auto insurance claims by 2025 as...

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How Triaging Claims with Clarity Enables Faster Closed Claims

What if I told you that you could fast-track claims with confidence, at the first notice of loss, with real-time data? Think of what you could do...

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Are Claims Loss Results Returning to Pre-COVID Levels?

Claims severities continue to rise as we see even more spikes in bodily injury severity while collision and property damage severities appear to...

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Rush Hour is Back and May Be More Dangerous Than It Was Pre-COVID-19?

It’s 2021 and we’re well into the ‘new normal’ everyone talked about as we grapple with the impacts of the COVID-19 pandemic....

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bodily injury severity varies among cities
COVID-19 Impact: Changes in Bodily Injury Severity among Cities Varies Significantly

While our society is beginning to return to normal 16 months after COVID-19-related shutdowns began, we continue to see the impacts of the...

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total loss uninsured motorist claims
Monthly Claims Insights: Total Losses Climb as Uninsured Motorist Claims Stabilize Post-COVID-19

This month’s blog provides our latest view of Total Loss increases, Uninsured Motorist claims activity, and other changes related to U.S. auto...

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automated claims processing
Affirming the Value of Accelerated Automated Claims Processing

Covid-19 impacted every area of our lives, and auto insurance claims processing was no exception. We never imagined what was in store with an...

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COVID-19 Claims Industry Recap: Bodily Injury Severity Trending Upward as Physical Damage Severity...

As we progress through 2021, there continue to be two stories unfolding at the same time. Injury claims continue to increase in severity, while...

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Examining the Big Picture Severity Trends of 2020 as Virtual Claims Handling Increases

This month we share insights from January through December 2020 to provide a clearer picture of claims trends. With an entire year’s worth...

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