COVID-19 Claims Industry Recap: Virtual Claims Handling in New Normalcy

As June began to show a rebound in claims activity after suffering its lowest point in April, the impacts of virtual claims handling have created...

COVID-19 Claims Industry Recap: Insurance Carriers Continued to Sail into Uncharted Territories

With confinement and a shift to virtual claims handling, the dynamics have changed around insurance claims severity and payment patterns. We noted...

April 2020: As COVID-19 Impacts Have Deepened, the Auto Claims Landscape Shows Signs of Change

With most COVID-19 social changes occurring in March 2020, April 2020 was the first full month to offer data reflecting how the pandemic has...

touchless claims
The Road to Touchless Claims

Claims professionals are recognizing that touchless claims are growing in popularity as the next logical step and they’re looking for advice and...

Tips for Succeeding in Insurance Claims and a Positive Mind ‘Adjustment’ to Claims...

Guest blog by Chris Casaleggio, Insurance Forensics Expert at H2M Associates Help is on the way for claims professionals around the globe as a new...

March 2020: Beginning to Understand the Impacts of COVID-19 on Auto Physical Damage

March saw no significant change in severity trends for Collision and Property Damage claims, despite COVID-19. Upward Trends for Collision and...

Using Contributory Data to Reduce Consumer Disputes

A common pain point for auto insurance carriers is handling consumer disputes. They take valuable time to investigate, more time to correct and...

February Collision and Property Damage Loss Trends Remain Consistent with Previous Month for Auto...

This month’s post reviews claims data from February 2020. While Collision and Property Damage severity increased at a rate similar to January,...

Auto Insurers See Increased Severity in Collision, Property Damage, and Bodily Injury Claims to...

As carriers adjust to a new normal, it is imperative to track progress against the industry with timely, relevant data. Our data scientists...

Can Insurers Improve Total Loss Claim Process?

When it comes to processing a total vehicle loss, carriers are often stymied by the variety of data acquisition challenges, resulting in increased...