Moving Toward Virtual Claims Processing

The move toward virtual claims has only recently been emerging in the marketplace. This leaves room for improvement as the industry continues its...

In Claims Processing, Fewer Touches Equals an Improved Customer Experience

When it comes to claims processing, the fewer the touches, the faster the cycle times; and that means a satisfied customer. In early 2019, Bill...

Moving Beyond Fear: The Action Imperative

All insurance carriers want to automate their claims processes more. But fear may be holding them back. In early 2019, Bill Brower, Vice...

As Carriers Move Toward Touchless Claims, the Human Element is Still Needed

Even as more insurers move toward touchless claims management, the process still needs human resources to improve the customer experience. In...

Claims Automation Starts with Small Steps

The insurance claims handling process is evolving more rapidly than at any time in nearly a century, as auto insurance carriers progressively...