A Fast Quote is Not Enough in Home Insurance

Is your customer experience optimized for the new ways people are using their homes? If you are only concentrating on speeding up the buying...

2019: Creating the Ultimate Customer Experience for Insurance Consumers

Back in 2018, we as an organization were thinking about how we wanted to “move the needle” in 2019. We were firmly entrenched in the practice...

Attributes: Paving the Path to Touchless Claims

Looking at the world around us, we see that consumers are expecting self-service options that significantly reduce or eliminate the need for human...

How Does Automation Help Commercial Insurers Through the Entire Policy Lifecycle?

This is the second in a series of vlogs discussing automation in commercial underwriting. In a previous blog, I discussed the 5 critical steps...

The Missing Piece of the Insurance Customer Experience

Many people in the insurance industry fantasize about creating a customer experience that rivals those of other categories, like retail, or that...