chronic illness
Healthcare in a Post-COVID World: Are You...
Written by: Rich Morino, Director, Health Care Solutions

An estimated 41% of people with chronic conditions like COPD, diabetes and congestive heart failure have avoided or delayed medical care, fearing exposure to the virus. By avoiding routine care, your members may be getting sicker and experiencing poorer overall health outcomes, which would then negatively impact your plan’s quality ratings.

social determinants program
Getting Started with Social Determinants of...
Written by: Emily Mortimer, Director, Market Planning

When organizations are able to analyze data on these patients’ healthcare activities, but also the social determinants that impact their lives outside of the healthcare system, they can really understand the patients’ barriers to care — and take steps to assemble resources that will improve patient outcomes.

member satisfaction
Communication is Key to Member Satisfaction
Written by: Rich Morino, Director, Health Care Solutions

It’s not entirely unexpected that communication may take a backseat to more pressing issues – such as serving the victims of the virus. COVID-19 has made things more difficult for all of us to work under a “normal course of business,” so it makes sense that health plans would be even more impacted. However, the issue may not be due to a lack of desire to communicate – but more, a lack of ability to communicate effectively.

care delivery
Through the COVID-19 Pandemic, a Stronger...
Written by: Emily Mortimer, Director, Market Planning

Virtual care delivery offers much more than social distancing and convenience; it allows organizations to “meet the patient where they are” and overcome barriers to care such as lack of transportation and rural isolation.

telehealth technology
Pandemic Response: Trending Insights Amid...
Written by: Rebecca Hauck, Market Planning Manager & Healthcare Strategist, Claims Analytics Solutions

As COVID-19 and social distancing concerns continue to impact healthcare delivery across the country, telehealth technology has emerged as the number one way to deliver care. Through remote patient evaluation, diagnosis, and treatment via telecommunication systems, providers deliver vital clinical services to patients – reducing care gaps and preventing exposure to the virus.

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