member satisfaction
Communication is Key to Member Satisfaction
Written by: Erin Benson, Senior Director, Market Planning

It’s not entirely unexpected that communication may take a backseat to more pressing issues – such as serving the victims of the virus. COVID-19 has made things more difficult for all of us to work under a “normal course of business,” so it makes sense that health plans would be even more impacted. However, the issue may not be due to a lack of desire to communicate – but more, a lack of ability to communicate effectively.

care delivery
Through the COVID-19 Pandemic, a Stronger...
Written by: Rich Morino, Director, Health Care Solutions

Virtual care delivery offers much more than social distancing and convenience; it allows organizations to “meet the patient where they are” and overcome barriers to care such as lack of transportation and rural isolation.

telehealth technology
Pandemic Response: Trending Insights Amid...
Written by: Rick Grape, Director, Market Planning

As COVID-19 and social distancing concerns continue to impact healthcare delivery across the country, telehealth technology has emerged as the number one way to deliver care. Through remote patient evaluation, diagnosis, and treatment via telecommunication systems, providers deliver vital clinical services to patients – reducing care gaps and preventing exposure to the virus.

clinical care
Now is the Time to Integrate Social Determinants...
Written by: Erin Benson, Senior Director, Market Planning

Now is the time for healthcare organizations to incorporate SDOH into their clinical workflows. Doing so can save time, money, and resources; it can increase patient engagement; and, overall, it can improve patient care.

covid-19 health outcomes
Critical Insights to Improve Health Outcomes in...
Written by: Jeffrey Diamond, VP of Sales, Market Planning & Operations

As the country continues to realize the impacts of COVID-19, the healthcare industry’s unwavering commitment to improve health outcomes for patients is one of a few remaining constants. As the demand for equipment, personnel and space to sustain the increased volume of patients who require COVID care and treatment surges, so does the need for data driven insights to help make decisions and formulate response and care strategies.

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