Does this scenario sound familiar? An adjuster working on a claim determines the need to order a police report, so she stops what she’s doing to place the order. Once the report is returned, she again stops what she’s doing, reviews the report and keys pertinent information into the claim system. Or, the adjuster might hand the report off to someone else for keying, and have to wait for that job to be completed before moving the claim along. Sometimes a call to customer service for an update is required too, further hampering efficiency.
Insurance carriers have been using police reports as valuable resources to speed claims resolution for many years. Accessing those reports―along with the rekeying that’s often required to make report information actionable―can drain valuable time and resources while slowing down claim cycle times.
According to LexisNexis Risk Solutions customer data, adjusters spend on average 20 minutes per file ordering and keying data from police reports into their claims processing workflow. Think about your claims volume for a minute. If you’re spending 20 minutes per claim, that can be a significant impact on efficiency.
With the expansion of digital capabilities, police report retrieval and utilization is becoming more efficient and has created new opportunities for carriers. In fact, delivering police reports as digital data has become a game-changer.
By receiving police reports as digital data your business can become more efficient, and reduce claims cycle-time from weeks to days, speeding up the process and boosting customer satisfaction and retention. There are now digital solutions that can exponentially expand the potential for getting even more value out of police report data―simply and efficiently.
On June 12th, Digital Insurance will host a webinar, “3 Things You Don’t Know About Police Reports,” sponsored by LexisNexis Risk Solutions.
In this webinar, you will:
- Learn about technology that makes police reports capture and delivery safer for law enforcement and faster for insurance carriers;
- Understand how normalized data from thousands of agencies nationwide can positively impact and help automate your claims handling process.
Register now and find out how to make the most out of law enforcement data available to you!