Monthly Information Will Help Carriers Accelerate Claims Automation

LexisNexis® Risk Solutions talked to leading insurance claims executives who identified the need for access to claims data so they can compare...

Moving Toward Virtual Claims Processing

The move toward virtual claims has only recently been emerging in the marketplace. This leaves room for improvement as the industry continues its...

In Claims Processing, Fewer Touches Equals an Improved Customer Experience

When it comes to claims processing, the fewer the touches, the faster the cycle times; and that means a satisfied customer. In early 2019, Bill...

Moving Beyond Fear: The Action Imperative

All insurance carriers want to automate their claims processes more. But fear may be holding them back. In early 2019, Bill Brower, Vice...

As Carriers Move Toward Touchless Claims, the Human Element is Still Needed

Even as more insurers move toward touchless claims management, the process still needs human resources to improve the customer experience. In...

Claims Automation Starts with Small Steps

The insurance claims handling process is evolving more rapidly than at any time in nearly a century, as auto insurance carriers progressively...

Claims Handling Process
Is Your Claims Handling Process in Step with the Times?

Transformational change is like throwing a rock into a lake: it makes an initial splash, but then the waves radiating out from the center affect...

The Future of Claims―Balancing Automation and Empathy

Auto insurance carriers are increasingly using automation to increase efficiencies, reduce costs and improve their competitive edge. This trend is...

Customer Experience and the Future of Automated Claims Processing for Consumers

As auto insurance carriers are increasingly applying automation to increase efficiencies, reduce costs and improve their competitive edge,...

Attributes: Paving the Path to Touchless Claims

Looking at the world around us, we see that consumers are expecting self-service options that significantly reduce or eliminate the need for human...